Question 1

What logistics services does Universal Logistics offer?

Accepted Answer

Universal Logistics offers six core services: warehousing, pick & pack, fulfilment & dispatch, returns management, inventory management and international shipping — all from our secure London facility.

Question 2

Where is Universal Logistics based?

Accepted Answer

We are based in London, United Kingdom. Our facility provides over 100,000 sq ft of modern, temperature-controlled storage, strategically located for rapid UK-wide distribution.

Question 3

How quickly does Universal Logistics dispatch orders?

Accepted Answer

Orders placed before 3pm are dispatched the same day. We maintain a 24-hour dispatch SLA with same-day and next-day options, plus real-time tracking across all major couriers.

Question 4

Which couriers does Universal Logistics work with?

Accepted Answer

We are carrier-agnostic and work with Royal Mail, DPD, DHL, UPS and all major couriers to ensure the best rates and coverage for your business, both within the UK and internationally.

Question 5

Does Universal Logistics offer international shipping?

Accepted Answer

Yes. We handle all customs documentation, duties and global courier partnerships so your goods can reach customers worldwide from our London warehouse.

Question 6

Which e-commerce platforms does Universal Logistics integrate with?

Accepted Answer

We are fully integrated with Shopify, WooCommerce, Amazon and many more e-commerce platforms, providing seamless order management and real-time stock visibility via our cloud-based WMS.

Question 7

What is Universal Logistics' pick accuracy rate?

Accepted Answer

Our pick accuracy rate is 99.8%, one of the highest in the industry, resulting in fewer errors, fewer returns and greater customer satisfaction.

Question 8

How long has Universal Logistics been in operation?

Accepted Answer

Universal Logistics has been operating for over 15 years, founded in London in 2009. We have helped hundreds of brands scale their operations with flexible, technology-driven logistics.

Question 9

Is Universal Logistics ISO certified?

Accepted Answer

Yes. Universal Logistics holds ISO 9001 quality management certification, ensuring consistently high standards across all our warehousing and logistics operations.

Question 10

Does Universal Logistics offer dedicated account management?

Accepted Answer

Yes. Every client is assigned a dedicated account manager — not a call centre. You get direct, fast answers whenever you need them.